Patient Experience
Our team serves all Baptist Health facilities to create the best experience for our patients. Baptist Health is committed to providing quality patient-centered care that demonstrates our organization’s mission and values. Your voice matters during your experience at our facilities. By providing us with your feedback, you give us the opportunity to improve patient quality of care and overall satisfaction within our organization.
Patient Satisfaction
In addition to providing the highest quality care, we want to provide excellent service to our patients and guests. You may receive a survey called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) after your discharge or your outpatient visit. We utilize your feedback to recognize our staff members that had the privilege of providing your care.
The survey asks questions about communication with providers, discharge planning, the hospital environment, and overall experience. Results are reported to the Centers for Medicare & Medicaid Services (CMS) and are publicly available to consumers with the goal of improving quality of care. Completing the survey takes only a few minutes, and your responses are confidential unless you choose to add your name and phone number.
Your feedback is important to us to recognize high performing employees and to continue to improve. Thank you for choosing Baptist Health.
Patient Feedback
The ICU nurses explained everything to my kids while I was on the ventilator and did everything they could to help me. Informed my family of everything. They were amazing.
I just want to take a few minutes of my time to acknowledge my health visit to your hospital yesterday. I was there for a MRI. My physician or person that did this could not have been any better. They were very professional. Was very kind and showed human compassion 100%. They could not have done any better performing what they had to do. I would strongly recommend Baptist Hospital to anyone that would need anything done as long as your hospital can do it.
I want to express my experience while staying on 3B. I was so pleased with the staff. Everybody that took care of me for those four days was amazing. From Dietary to Lab. They went above and beyond. I was terrified when I went in. The infection was almost in my eye and I was scared it would go to my brain. As a mother of 3 that is a very active woman I was terrified what the outcome would be. The Nurses and CNA’s made me feel like I was going to be ok. I nominated a few for the Daisy award.
Patient Concerns
If you, the patient, or the patient representative have a concern or complaint about the quality of care received, please contact your healthcare team. If the healthcare team cannot resolve the issue, you can also contact the Patient Advocate Line via phone, our confidential web portal, or by mail for both inpatient or outpatient concerns.
Our office is open Monday- Friday.
Patient Concerns Form
Other Ways to Contact Us
Call
501-202-1961
Mail:
Patient Safety Department
Baptist Health Medical Center
9601 Baptist Health Drive
Little Rock, AR 72205
For a timely response, please provide the following information in your communications.
- Patient’s first Name, Last name
- Patient’s Date of Birth
- Patient’s contact Information
- Date and Location of Visit
- Your Name and Relation to the Patient
- Your Contact Information
- Your Experience
- Desired Outcome
Employee Recognition
The Besty Award honors those who truly define what it is to be a Baptist Health employee. Any Baptist Health employee in any position is eligible to be nominated for a Besty for being an exceptional representative of Baptist Health’s values of service, honesty, respect, stewardship, and performance
Besty Award
The Besty Award honors Baptist Health employees who can be trusted to provide exceptional care when needed the most.
Besty Award recipients are celebrated for exemplifying the Baptist Health values of service, honesty, respect, stewardship, and performance.
Any Baptist Health employee is eligible.
Please help us celebrate our team members who provided exceptional care for you or your loved ones.
Daisy Award
The goal of the DAISY Foundation’s program is to inspire nurses to provide exemplary care and applaud them for their compassion and skill.
Patients and their family members can nominate nurses who they feel deserve recognition for their outstanding care.
Additional Feedback
If you feel that any concern you have raised has not been resolved by Baptist Health, you can also contact the following agencies regardless of whether you have first used the Baptist Health’s grievance process
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, Illinois 60181
Phone: 1-800-994-6610
Arkansas Department of Health
5800 West Tenth, Suite 400
Little Rock, AR 72204
Phone: (501) 661-2201
Fax: (501) 661-2165
Toll-free: 1-800-223-0340
Email: adh.hfs@arkansas.gov
Acentra
5201 West Kennedy Blvd, Suite 900
Tampa, FL 33609
Toll-free Phone: 888-315-0636
Toll Free Fax: 844-878-7921
TTY: 711
Beneficiary.complaints@acentra.com
Medicaid Client Relations Specialist - AFMC
1020 West 4th Street, Suite 300
Little Rock, AR 72201
Phone: 888-987-1200
Fax: 501-375-1201